Shipping & Returns
We provide quality delivery through FedEx and UPS. Please note that estimated shipping cost is done through USPS. Shipping prices will be charged at the time of purchase. If you are located in Central Oregon and would prefer hand delivery or pick up on your own please contact us before placing your order and we will adjust delivery cost based on location.
Return & Exchange Policy
We recognize that these flexible policies are important for our clients. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Only one return or exchange is allowed per order.
Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.
Orders are put into production 48 hours after being placed. Order cancellations requested within 48-hours will be refunded in full. Order cancellations requested outside of 48-hours will be refunded in with a 10% production fee taken.
Requested within 48 hours
Requested outside of 48 hours
We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece as soon as we can upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please finalize all order modifications within 48 hours of purchase. After 48 hours, there is a 5% order-modification fee. After 72 hours there will be a 25% modification fee. After 96 hours (4 days) modifications will not be accepted. 30% refund will be rewarded or 70% in-store credit towards a different project.
If any damages or manufacturing defects are reported within 7 days of delivery, please email photos and description of the damage to firstname.lastname@example.org. Upon inspection, we will repair the damaged or defective area at the cost of shipping. If we are unable to repair the damage we will arrange a refund or re-order or exchange.